We made enhancements to the security of the database in Web App 2.4.1; Windows App 5.6.0.5. Details are provided in the release notes for the Web App. The changes require that all passwords be reset. This is a one-time requirement.
We gave users around six months to reset their own passwords at their convenience before the system reset any remaining ones. So now, all users who have not changed their password since 1/6/2024 have had their password automatically reset. You will be unable to log in with your old password and will need to click Forgot Password to receive an email that includes a "Change your password" button.
Administrators should verify that active users have a correct email address so they will receive the Reset email!
When you click "Change your password" in the email, a Change Password dialog will appear within your browser where you can enter your new password, verify it, then click the Change Password button.
Notes:
- A password must have at least 12 characters and contain at least one upper case letter, one lower case letter, and one number or symbol. The best password is a short sentence that is easy to remember.
- The Password Change email is valid for 10 minutes. If it expires and you did not change the password, you will get the notification again the next time you log in. OR, to request a Password Change email, in the Web app, click the username dropdown and select 'My Account'; in the Windows App, click Tools > Change Password.
- If you do not receive the Password Change email, check your Spam/Junk folder. Also, try adding noreply@approvedworkman.com to your safe sender list.