NOTE: Updates cannot be skipped. It should be a simple process and only take an extra minute. If you experience trouble and this post doesn't help resolve it, please contact us so we can help!
Questions:
Why doesn't my shortcut work after I download an update?
Every time I log in to the Windows App it prompts me to get an update. How do I avoid this?
Answer:
When there is an update available, a download button will be given immediately after logging in. When it is clicked, the old exe will be replaced with the newer one and the log in screen will be launched.
In order for the update process to work correctly, the executable (AWdbRemote.exe) needs to be on the desktop. If there is a shortcut that points to the exe, one of the above problems will likely occur - the shortcut won't work or it will keep launching the old version so you are continually prompted to get the update.
If you have one of these situations, follow these steps:
- Delete all instances of AWdbRemote.exe (and shortcuts) from the Desktop AND any in the downloads folder.
- Go to our website and download the current version of the Windows App.
- Be sure to follow the instructions for placing it on the Desktop.
Note: after an update, the new exe will likely not be in the same spot on the desktop as the old one; but it will be there. Just move it back to where you like it.
Question:
After I click to download the update, another message comes up immediately to download the update again. It's a perpetual loop. How can I fix this?
Answer:
In some situations, Windows interferes with the update process and causes this loop to occur. Here is the suggested fix that should take care of the problem:
- Press
Win + Rto open the Run dialog box. - Type
inetcpl.cpland press Enter. (This opens the classic Internet Properties window). - Under the General tab, look for the Browsing history section.
- Click the Delete... button.
- Check Temporary Internet files. (You can uncheck everything else like Cookies and History if you want).
- Click Delete, then click OK.